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Our hourly rate for IT consulting is $150.00. There is a 1-hour minimum purchase, non-refundable, which must be paid prior to scheduling an appointment. Any work performed hourly is billable work, including phone or e-mail support or research and documentation for customer.
Our project-based rates for infrastructure or cabling services vary depending on the project's complexity.
Any work performed between 10PM - 8AM or on US holidays will be treated as an urgent incident and will be billed at $300.00 per hour, with a 2-hour minimum charge before any work is performed.
All on-site jobs require a non-refundable 2-hour minimum payment that must be paid in full to secure your appointment. This payment covers the first two hours of work performed.
We want to ensure you get the best return on your investment. Please advise us if you have a cap on the number of hours so we can propose the most effective approach.
Estimates are provided at no charge and can be given upfront, contingent upon a clearly defined scope of work. If we require more information to provide an estimate, you can expect a response from us within 24 hours. A formal quote, which provides an exact cost, will be prepared after this initial estimation .
We provide simple, no-charge quotes for standard items or services. For example, a single product with a defined price, such as: "Network switch 1 x $750".
For detailed or custom solution proposals that require significant research, planning, or a time investment beyond 30 minutes, we will bill you at our regular consulting rate of $150 per hour. If you decide to move forward with us, this charge will be deducted from your final bill.
To ensure the most accurate quote for your complex cabling project, we require a minimum 2-hour on-site consultation. This allows us to thoroughly assess your facility and discuss your specific needs in detail.
For all first-time clients, payment is required in full for projects under $1,000 before work can begin. We will confirm your project's start date as soon as payment is received. We look forward to building a long-term business relationship.
For invoices greater than $1,000, we will accept up to 2 payments with at least 50% paid before any work is performed.
All payments are non-refundable once services have commenced, which includes, but is not limited to, the procurement of equipment and initial installation or configuration.
All invoices will be due upon receipt.
Payment methods and fees:
ACH Bank Transfer: maximize your value with ACH bank transfers, our fee-free payment option.
Credit Card: choose the convenience of a credit card, with a 3.5% processing fee that covers third-party transaction expenses.
Check (Existing Clients): we accept check payments from clients with a long-standing payment history.
For hourly work, our services are provided without a formal warranty. Our commitment is to deliver high-quality professional service for the time and materials you purchase.
Our core business is the delivery of services. The client retains the option to either procure the required equipment independently or to have us supply it. If we provide the equipment, our involvement in warranty claims or returns is limited to assisting with the manufacturer's or vendor's standard terms and conditions. All warranty claims, repairs, or returns for equipment provided by the Client are the sole responsibility of the Client. This includes, but is not limited to, shipping, labor, and all other associated charges.
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